Telephone Sales Mobile Skills: How Novices Can Close Sales By Relying On Talking Skills And Luck

When I was doing telemarketing, I had just come out of school and had no experience at all.

On my first day in the company, the team leader handed me a phone bill full of dense information and told me to call it, claiming that after calling these, there would be hope.

To be honest, from the very beginning, I felt that this matter was almost the same as participating in a lottery. Among the one hundred phone calls that were broadcast, it was enough to have three or five people who were willing to listen to your explanation.

However, after working in it for a long time, I realized that success in telemarketing work is really not just about having a loud enough voice and speaking very pleasantly. There are many tips and tricks in it.

One hundred phone calls a day, it takes endurance and mentality

At that time, the daily work was actually quite mechanical. I would make calls one by one according to the phone list I found on the Internet. On average, I would make more than a hundred calls a day.

The general content is to introduce the company's products and services, and hope that customers can apply for membership. At the same time, they will be given a seven-day trial account to let them experience it first.

If the customer is satisfied, follow up and apply for a formal membership.

The job sounds easy, but when it comes to doing it, you can encounter any situation.

Some people hang up immediately after picking up the phone, some start hurling bad words at you after hearing a few words from you, and some regard you as a liar and block you directly.

In the first few days, I almost couldn't bear it. I felt like a salesman who hit a wall everywhere.

Later, the team leader said something to me, which I have remembered until now. That sentence is: "If you don't work hard today, you will have to work hard to find a job tomorrow." Although this saying is a bit rough, it has some truth. In this industry, the competition is who is thick-skinned enough, who has a stable mentality, and who can withstand rejection.

As time slowly passed, I gradually understood that among the many phone calls, as long as there is one person who is willing to listen to what you have to say, then this is an opportunity.

Don’t just sell products, first make them think you are reliable

Many people think that telemarketing is just a matter of words, and it's enough to just memorize the words.

To be honest, this is not the case. As far as my personal experience is concerned, the most important thing about telephone sales is not selling items, but selling trust.

Just imagine that situation, the person opposite has no understanding of you at all. On the other end of the phone, I have never even seen your face, so why should I trust you?

So I then made adjustments to the method. I was not in a hurry to introduce the product. Instead, I first had a chat with the customer, chatted about daily life, and asked about the recent business situation and whether there were any difficulties.

As you chat, the other person will feel that you are less like a salesperson and more like a friend you can talk to.

Once he has you sense of identity , sense of security , it will be much easier to mention the product later.

At that time, I remember a customer who was very impatient during the first three phone calls. On the fourth call, I did not mention membership-related matters. Instead, I talked to him about new things in the industry. In this way, we chatted for more than ten minutes.

After he hung up the phone, he took the initiative to call me back and said, "Young man, you are quite honest. Please open a trial account for me."

You see, once trust is in place, orders will naturally come.

Luck is important, but quantitative changes can lead to qualitative changes

To be honest, I have to admit that there is an element of luck involved in this business.

Sometimes, when you make a call, the person you call is in urgent need of your services. He has been searching for a long time but could not find it. But you call him and it succeeds. The next day, the other person transfers the money.

This kind of "lucky luck" does happen, but you can't expect it to happen every day.

What I believe more is, Telemarketing It's just a game of probability.

The more calls you make, the greater your chances of meeting someone in need.

In society, once a certain type of product exists, there will inevitably be people who need it. The key point is whether you can deliver relevant information to the other party.

So, during that period, I made rules for myself. If I didn't make enough 150 calls every day, I wasn't allowed to get off work.

One more hit, one more chance.

Sometimes when it gets dark at eight or nine at night, my voice has already become hoarse, but when I see another interested customer added to the system, I feel relieved.

Quantitative changes lead to qualitative changes. This is a real truth in the telemarketing industry.

Once you develop your eloquence, you will become more confident.

After working as a telemarketer for nearly half a year, the biggest gain is not how much money I earn, but the change in my whole person.

In the past, people would blush when talking to strangers. Now, when you pick up the phone, you can talk and talk to anyone.

This kind of communication skills The kind of exercise you can never learn sitting in an office.

During repeated communications with customers, I found that I gradually learned to put myself in others' shoes, understand what the other person cares about and worry about, and know how to speak to make others feel comfortable.

These skills can be used when doing sales. They are also very useful in daily life and in interactions between people.

Looking back now, during that period when I called every day and was rejected every day, it was actually the end of the best growth course.

To engage in the telemarketing industry, you must maintain a stable mentality, be thick-skinned, be trustworthy and be the first to do the job, and measure enough.

Don’t be afraid of being rejected. Every time you hang up, you are helping you filter out inappropriate customers.

Keep fighting and there will always be people who are willing to listen to you and believe you.

Once you get your first order, the road ahead will be much easier.